Cancellation & Refund Policy

If you bought an Event or Forever plan and are not satisfied, you can request a full refund within 30 days of purchase. We issue the refund with no conditions and no reason needed.

1. 1.Email [email protected] from the address associated with your account.
2. 2.Tell us which event or order you want refunded (the event name is enough).
3. 3.Once we receive your request, we start the refund and confirm it to you by email.

• Refunds are made through the method payment was taken (Stripe), to the same card/account.
• After we approve your request we start the refund immediately; how long it takes to appear on your card/account depends on your bank and the payment provider, usually a few business days.
• The refund is issued for the amount you paid for the plan.

Once the refund is complete, the plan's paid features are disabled and the event reverts to free-plan terms or closes. If you want a backup of your content, we recommend downloading it before requesting the refund.

This policy is for good-faith use. We reserve the right to review and decline refund requests where the service is abused, in repeated buy-and-refund cycles, or where fraud is suspected. Free and complimentary (admin-granted free) accounts involve no payment, so no refund applies.

This 30-day refund is an additional right granted voluntarily and does not remove your statutory rights as a consumer. For contractual details, see the Distance Sales Agreement.

Kutlava is operated by Eymence LLC (Wyoming, United States). For cancellation and refund requests and questions, reach us at [email protected].